FAQs

Q:  How many locations do you have?

A:  We have two different locations with which to serve you.  We have a location in Ferndale and another in Lincoln Park.

Q:  What types of batteries do you carry?

A:  We carry batteries for all makes, models, and devices.  For a complete listing of our battery inventory, please visit the Products section of our website.

Q:  Can I request an order through your website?

A:  Yes, you can.  By submitting a battery order request on our contact page, we will be able to provide the right battery products to you at the right price. 

Q:  How far away are your locations from my home?

A:  That depends on where you live.  If you would like to determine the distance to either one of our locations, please visit the contact page of our website.

Q:  How much does a new battery cost?

On average, our brand new batteries are 40% less expensive than any other retail location and are also installed for free.  We highly recommend contacting a battery specialist at either our Ferndale or Lincoln Park location to determine the replacement cost of your battery.   

Q:  Do you carry batteries for specialty batteries?

A:  Yes, we do.  We have had requests for unique batteries that power radio-controlled planes and cars, solar-powered equipment, motorcycles, golf carts, backup power sources, and much more.  We encourage you to contact us to help with your specialty battery search.

Q:  If you have to order a battery for me, how long will it take?

A:  If we have to order a battery for a customer. we typically receive delivery of the product within a few days.  For common battery orders that may not currently be in stock, we are able to receive same-day delivery.  

Q:  Do you offer any warranties on the batteries that you sell?

A:  Yes.  For automotive batteries sold at either of our locations, we offer a three-year free replacement warranty.  If you have questions about our battery warranties, please contact our Ferndale or Lincoln Park location, and we will be happy to assist you.

Q:  What is your customer information privacy policy?

A:  We respect the privacy of our client data and do not sell or share information provided to us by website visitors or customers with any third-party companies.  We welcome you to contact us with any concerns that you may have about our information privacy policy.

Q:  How can I receive coupons and future product discounts from your company?

A:  As a loyal customer to Motor City Battery Company, you will be offered future battery discounts.  We encourage you to subscribe to our discount battery email club to receive these offers on a timely basis.

Q:  What is your product return policy?

A:  We believe in a Hassle-Free return policy for our batteries.  That means as easy as we can provide a return for your product, we will.  Legitimate issues with products that we sell will warrant a cash-back exchange.

Q:  How do I know that I need a new battery?

A:  At our Lincoln Park location, we offer free electrical checks to test the health of the battery in your vehicle.  With each test, we provide a customized readout of your expected battery life so you know when to purchase a new battery. 

Q:  When should I consider buying a new battery?

A:  After getting a battery checkup, if your readout indicates low battery life, then purchasing a new battery for your vehicle will be a wise investment.  Carbon pile load testing for your battery is determined during your checkup and approximates a car start to determine the overall battery health and longevity of the battery.  Our on-site technicians have certified conductance testers to electronically read your battery and provide these reports.